Visit our showroom at:
7225 East Kemper Rd, Blue Ash
10am to 5pm Monday - Friday
Cincinnati 513-530-9660 Nationwide 800-611-2800

Service Department

Call (513) 404-0243 for emergency service during off hours. (emergency calls only please)

At Queen City Awning, we service everything we sell. Call any of the numbers at the top of the page from 9am to 5pm, Monday through Friday to arrange service.

In house services:

Cleaning: Most awning fabrics used today can be cleaned. We use a variety of methods depending on the fabric type. Cleaning involves a risk such as loss of water repellency or thread deterioration. Generally awnings up to five years old can be cleaned with satisfactory results. The awning or canopy cover can be brought in or removed and reinstalled by us. We do not provide on site cleaning.

Fabric Repairs: We perform stitching repairs, hole repair, binding repair provided that awning fabric is in good enough condition to do so. Most awnings over ten years old are not able to be repaired.

Water Repellency Treatment: In order to retreat the fabric, the awning must be no older than five years and must be cleaned prior to treatment.

On site services:

Retractable Awning Service: We service retractable awning brands we have sold including Durasol, Eclipse and Sunsetter (Motorized-Pro model only). If your motorized retractable awning is not working, before spending the money for a service call, check power to the outlet. Many exterior outlets are GFI or are connected through a GFI outlet that may need resetting. Plug a light or radio into the outlet to check for power. If there is no power to the outlet, reset the outlet if it has a reset button. If not, look for another outlet in the house with a reset button. You can also check the circuit breaker as they sometimes trip when water gets in the outlet.

Other on site services: Replacement of broken ropes on pull-up awnings, reattachment or replacement of broken hardware, remounting of canopy frames, glue-on patching of fabric.

Service Call Fee: $136 minimum. For outlying areas, an additional fee may apply. Labor and materials may be charged in addition to the service call fee. The service call fee must be prepaid; other charges are due at the time of service. We accept cash, check, Visa, Mastercard and Discover.


Visit our showroom at:
7225 East Kemper Rd, Blue Ash
10am to 5pm Monday - Friday
Queen City Awning BBB Business Review